EarthWeb IT Management News & Views http://www.earthweb.com EarthWeb IT Management News & Views offers busy IT managers up-to-date reports and insightful analysis of IT industry trends. en-us Copyright 1996-2006 Jupitermedia Corporation rss@jupitermedia.com rss@jupitermedia.com http://backend.userland.com/rss Redefining the Customer Experience http://redir.internet.com/rss/agroclick/www.cioupdate.com/trends/article.php/3748521 In light of all that's changed in just the last few years, how customers—and users—interact with IT and, therefore, your company, needs to be rethought, writes CIOUpdate columnist Sagar Paul of MindTree Consulting. What ITIL Means by "Process" http://redir.internet.com/rss/agroclick/www.itsmwatch.com/itil/article.php/3748511 Let's get it together people, writes ITSM Watch columnist Rob England. 5/21: Volume-A Worm Tries to Create Files When Run http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/alerts/article.php/3748496 W32/Volume-A worm attempts to create the files on any available drive when run. 5/21: VKon-A Worm Spreads Via Social Networking Site http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/alerts/article.php/3748491 W32/VKon-A worm spreads using the social networking site Vkontakte.ru. 5/21: Tiotua-Q Trojan Contains Embedded .Exe File for Spyware Functions http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/alerts/article.php/3748481 W32/Tiotua-Q is a Trojan for the Windows platform. More DRM-Free Music Download Services http://redir.internet.com/rss/agroclick/www.drmwatch.com/ocr/article.php/3748461 Napster goes DRM-free for downloads, while Peter Gabriel's newest venture stakes out the upper end of the market. 5/21: Agent.LPY a Windows Systems Trojan http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/alerts/article.php/3748361 W32/Agent.LPY is a Windows systems Trojan. 5/21: PSWSys-Gen Kernel Driver Records Keystrokes http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/alerts/article.php/3748356 Troj/PSWSys-Gen is a kernel driver that attempts to record keystrokes silently. 5/21: Bckdr-QNO Trojan Installs Files, Creates Registry Entries http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/alerts/article.php/3748351 Troj/Bckdr-QNO is a Trojan for the Windows platform. 5/21: Mal/EncPk-DX Program Used by Malware Authors http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/alerts/article.php/3748346 Mal/EncPk-DX is a program packed with a protection system typically used by malware authors.